1.How do I place an order?
Place an order on this site is easy and quick. Please just as the following steps:
step1. Find items you want
step2. Add to Shopping Cart
step3. Enter personal details
step4. Review and submit order
2.What payment methods can I use?
Currently, you can pay using Visa Card, Master Card,Paypal Method,Western Union and Money Gram. More payment options will be available on our web in the future.
3.How do I change my order?
We arrange the order within 48 hours since we received your payment. So if there is any change and cancellation, please contact us within 48 hours. Once we ship it out, it will be out of our control, it is very difficult to stop the parcel for you. Please understand us.
4.How do I track my order?
(1)USPS: http://www.usps.com ; http://www.ems-tracking.net
(2)Singapore EMS: http://www.speedpost.com.sg
Once your packages have been sent, you will receive a unique tracking number for each parcel. With the tracking number, you can track your parcel through the carriers' and recipients' website.
5.When will I receive my items after I place an order?
It takes 24 hours for processing your order before dispatch to your shipping address. After we dispatching your order, we will send you an email with a tracking No., you can check your order with the number on courier's website, such as EMS, DHL, USPS. The international delivery usually take 5-9 working days.
6.Low Prices Possible
Because we sells predominantly online that we are able to provide a service at a substantially lower cost base than traditional bricks and mortar retailers who have to operate many physical stores with high rents, wages and distribution overheads. We don't have these overheads we do not need to charge the same high margins they require in order to sustain their businesses.
7.Top Quality Guarantee
We choose products to sell based on their excellent designs and proven reliability. Therefore, the quality is guaranteed. Our QC team will perform a thorough inspection to make sure that product quality meets the International ISO quality standards, any product failed to meet our QC standards will be returned for replacement. So we are sure that every product which from us, are high quality and suitable for you.
8.15 Days Return & Exchange
We offer return and exchange policy in case the items you received are defective. You may return it to us within 15 days for a refund or exchange, from the day you received the item. Please contact customer service representative as soon as possible in case the finding of serious damage or obvious color different on product received. We will arrange your request for exchange or refund after the faulty confirmation. You can go our Returns Policy for more details.
9.Take Your Privacy Seriously
Your privacy and security is utmost importance to us. Our goal is your complete satisfaction and we are not in the business of sharing your information with others. All personal data is stored on our secure server with several layers of firewall protection.